PHED INSTALLS OVER 200,000 METERS, MOVES TO IMPROVE CUSTOMER EXPERIENCE

The Port Harcourt Electricity Distribution Company (PHED) has installed more than 200,000 electricity meters as part of efforts to improve service delivery, enhance transparency in billing and strengthen customer experience across its coverage areas.

The installation drive is expected to reduce the number of customers relying on estimated billing while giving electricity consumers better visibility of their energy consumption.

Metering remains a major issue in Nigeria's electricity sector, with many customers calling for improved access to meters and more accurate billing systems. The absence of adequate metering has contributed to complaints over estimated bills and disagreements between electricity distribution companies and consumers.

PHED's latest installation figures represent part of its efforts to address these concerns and improve relationships with customers.

The company serves electricity consumers across Rivers, Bayelsa, Cross River and Akwa Ibom states. Its operations cover residential, commercial and industrial customers who depend on reliable electricity supply for their daily activities.

Improved metering is also important for electricity distribution companies because it helps strengthen revenue collection, reduce billing disputes and provide better information about energy consumption within their networks.

Beyond meter installations, improving customer experience requires effective complaint resolution, transparent communication, timely responses to service requests and sustained investment in distribution infrastructure.

The company's initiative comes amid ongoing reforms in Nigeria's electricity sector, where distribution companies are under pressure to improve operational efficiency and deliver better services to consumers.

PHED's efforts are expected to support a more transparent billing system and encourage greater customer confidence as the company continues to pursue improvements in its operations.