JAMB OPENS SIM, EMAIL UPDATE FOR CANDIDATES WHO LOST ACCESS

The Joint Admissions and Matriculation Board has introduced a controlled process allowing candidates who have genuinely lost access to their registered phone numbers or email addresses to update the details.

JAMB announced the policy change on Monday through its official X account, stating that the service commenced on September 21, 2026.

The board said the service would only be available at designated JAMB Computer-Based Test centres, including State Offices where applicable.

According to JAMB, the measure was introduced to assist candidates with genuine cases involving the loss of access to their registered GSM numbers or email addresses.

Candidates seeking to use the service will be required to undergo strict identity and biometric verification before their details can be updated.

JAMB stressed that the service can only be accessed once by each eligible candidate.

The board said the verification process was necessary to ensure that only genuine candidates could change the details linked to their records.

JAMB also warned candidates against using unauthorised persons or unofficial channels to process the update.

“For your security, use only designated JAMB centres and avoid unauthorised persons or channels,” the board said.

The board said the new arrangement was part of its JCARE and JAMB Updates initiatives aimed at improving support for candidates.

Under the revised policy, eligible candidates can request an update of their registered GSM number, email address, or both.

However, JAMB reiterated that the service is strictly a one-time opportunity and remains subject to identity and biometric verification.

Candidates who have lost access to their registered contact details were therefore advised to visit only designated JAMB centres to access the service.