FCCPC INVESTIGATES UBER’S SUDDEN WITHDRAWAL FROM NIGERIAN MARKET

The Federal Competition and Consumer Protection Commission has launched an investigation into Uber’s decision to discontinue its ride-hailing operations in Nigeria, with particular attention on whether customers were left with unresolved services or outstanding obligations. FCCPC Chief Executive Officer, Tunji Bello, confirmed that the regulator was examining the circumstances surrounding the company’s departure from the Nigerian market.

Bello said the commission was specifically reviewing how Uber handled its exit and whether consumers whose services were incomplete or otherwise outstanding were adequately catered for. The investigation comes shortly after Uber announced that it would wind down its Nigerian and Ugandan operations effective September 2, 2026, bringing its 12-year presence in Nigeria to an end.

Uber had entered the Nigerian market in 2014, beginning operations in Lagos before expanding to other cities. In its announcement, the company described the decision as a difficult one following a review of its business operations, but did not provide a specific reason for leaving Nigeria. The company said the decision was limited to Nigeria and Uganda and would not affect its other operations across Africa.

The sudden withdrawal has generated concern among some riders and drivers, particularly over outstanding customer issues and the impact of the shutdown on people who depended on the platform for transportation and income. Uber’s departure also comes amid intense competition in Nigeria’s ride-hailing industry, rising operating costs and broader economic pressures affecting the sector.

The FCCPC probe could determine whether additional regulatory measures are necessary in response to Uber’s handling of the shutdown. As the investigation continues, the commission is expected to focus on protecting the interests of affected consumers and ensuring that companies leaving the Nigerian market properly address outstanding obligations to customers.